Farm & Yard Warranty

Warranty

Farm & Yard offers a 10-year warranty on structural and parts defects for Pet Housing and Farm Products, and a 12-month warranty on Pet Accessories. We are committed to repairing or replacing any product or component found to have manufacturing defects within the warranty period. At our discretion, we may repair, replace, or issue credit for any product or part we identify as having a manufacturing defect. 

This warranty applies to all products used as intended under normal conditions. It does not cover issues resulting from normal wear and tear, severe weather events, damage from products being insufficiently secured, misuse, improper assembly or accidental damage. Given the varied and often harsh conditions in which our products are used, this warranty does not cover surface treatments.

This warranty is valid only for the original purchaser, and proof of purchase may be required to process any warranty claim. Coverage applies solely to items purchased directly from Farm & Yard or through our authorised retailers. The warranty period remains unchanged and does not extend following a repair or replacement.

Farm & Yard reserves the right to make design or specification changes at any time without obligation to owners of previously purchased products.

In the unlikely event you encounter a manufacturing defect, please contact us at contact@farmandyard.com.au with a detailed description of the issue, along with clear photos or a video. We will respond to your enquiry promptly.

 

Returns

Farm & Yard will cover return shipment costs for any manufacturing defect that cannot be rectified under our warranty policy.

For all other elective returns, shipping is at the customer's expense.

All elective returns must have a valid receipt to return or exchange any of our products and will only be accepted within 14 days of sale of an unopened carton in ‘as-sold’ condition. Discontinued or discounted items marked as “Last Chance,” “Final Sale,” or similar, and bulk purchases are not eligible for return or exchange.

Consumable products with an expiry date must be returned unopened. If your pet tries our food or treats and isn't satisfied, please contact us right away at contact@farmandyard.com.au

Refunds will be processed in full less any transaction fees not refunded by payment providers and a small administration fee. Funds will be credited back to the original method of payment within 5-7 business days.

If you would like to initiate a return, please complete the form below for a return authorisation and arrange return shipment.

Click here to submit a Return Request.

 

Feedback

We value your feedback and would love to hear about your experience with our products! Please email our friendly customer care team at contact@farmandyard.com.au.